Patakaran sa Privacy

1. LEGAL BASIS FOR PROCESSING PERSONAL DATA

We shall process your personal data for the following reasons:
- The execution of contracts or precontractual obligation, which you are party to.
- Complying with our legal obligations.
- Marketing and other business legitimate interests.
 

2. LEGITIMATE INTERESTS

Legitimate interests include the following:
- Sending our newsletter to our customers from whom we have obtained the contact details in the course of a sale (or negotiations for a sale) of a product or service.
- Collection of personal data to provide you with best possible customer experience.
- Operational requirements necessary for internal processes.
- Fulfilling your requirements or requests regarding our services and products.
- Fraud prevention.
- Protecting our rights, employees, and property.

3. PURPOSES OF PERSONAL DATA PROCESSING

- Online purchases (when you place an order or ask for a refund).
- Direct marketing (when we send our newsletters).
- Administration of user accounts.
- Enforcing our Terms and Conditions.
- Communication through our email, contact forms, social networks, or Customer Care.
- Silicone-store mobile app, for which we have separate Privacy Policy.
Your personal data may also be automatically collected during visits to our website, these include information about your devices and browsing. This information is collected using cookies and similar technologies. For more information about cookies and other similar technologies, please read Cookie Policy.
This means that we want to provide you the most optimal and personalized service possible. Of course, we keep your privacy in mind. We will retain your shopping history and use details of the products you have previously purchased to make suggestions to you for other products which we believe you will also be interested in. We will retain and evaluate information on your recent visits to our website and how you move around different sections of our website for analytics purposes to understand how people use our website so that we can make it more intuitive.

4. Why we use your personal data

- Processing, analysing and delivering your purchases.
- Taking payments and making refunds.
- Sending you service messages by SMS, email or otherwise.
- Providing customer care services and support, handling returns, warranty claims.
- All forms of fraud detection and prevention.
- Security and Protecting our website/IT systems.
- Showing you our advertisements while you browse the web.
- Providing you with information about our products and services, promotions, discounts and news regarding your preferences and wishes.
- Improving our website.

5. SECURITY

Based on our legitimate interest to protect our employees, customers, business associates, and our property we process personal data, such as log files, IP address, traffic data, metadata, incident reports, data from data breaches.
In case of personal data breach, we perform risk assessment and based on this assessment we will inform supervisory authority and data subjects.
Since no means of security, transmission or storage is 100% secure, we cannot guarantee absolute security, but we do use applicable technical and organizational security measures. We use access control, encryption and hashing of passwords, including industry standards authentication practices SSL and 2-factor authentication. We protect our IT systems from brute-force attacks by limiting the number of log-in attempts from a single IP address. We track logs and we make regular backups.

6. HOW LONG WE KEEP YOUR PERSONAL DATA

We will keep your personal data for as long as you have your account, or if it is needed to be able to provide services to you, including product warranty lasting, or (in the case of any contact you may have with our Customer Care) for as long as is necessary to provide support-related reporting.
We may keep some of your personal data, if required so by law, even after your account has been closed and we no longer need to provide any services to you. For the general business activities, we keep the data for 6 years, and we keep accounting and financial records for 6 years from the end of the last company financial year for which data relates to. In some cases, where the law does not define maximum data retention period, we keep some personal data based on legitimate interest, in case we need to defend our claim at court or some other public authority, in accordance with statutory limitations periods. If you wish to close your registered profile, please contact our customer support.

7. WHAT ARE YOUR RIGHTS

- The right to access personal data we hold about you. You have the right to request information about personal data we hold about you.
- The right to portability. You have the right to get a copy of your data in a structured, commonly used, and machine-readable format transferred to you or to another data controller.
- The right to rectification. You have the right to request rectification of your personal data if it is incorrect, including the right to have incomplete personal data completed.
- The right to erase. You have the right to request that we delete, stop processing or collecting any personal data in accordance with the relevant law.
- The right to object to processing of personal data that is based on legitimate interest.
- The right to object personal data processing.
You have the right to object to direct marketing, including profiling analysis made for direct marketing purposes.
In case we use your personal data based on your consent, you are entitled to withdraw that consent at any time subject to applicable law. We rely on you to ensure that your personal data is complete, accurate and current. Please inform us of any changes to or inaccuracies of your personal data by contacting us immediately.
If you would like to exercise your rights, require assistance, file a complaint, or just have any questions, please do not hesitate to contact us on silicone-store.com@hotmail.com.

8. UPDATES TO OUR PRIVACY POLICY

We may need to update our Privacy Policy. The latest version of this Privacy Policy will always be available on our website, so you can access it and be informed of any updates or changes at any time.
We inform registered customers about the new version of Privacy Policy, if the changes are substantial and are not only connected with the grammar, style, corrections etc. Your continued use of any portion of our sites following the updated Privacy Policy will constitute your acceptance of the changes.